Blog Archives

How do you cope with a bullying customer?

There is a well known saying, “the customer is always right”, but are they? From my chats with people in business, especially retail, I get a resounding “NO”. I think it’s a saying that has come about because of the

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Posted in Bullying, Customer Service

Do You Need a Bigger Share of a Smaller Pie?

I’ve been noticing with my coaching clients lately that the current challenging economic times seems to be shrinking their traditional markets. This is having a major effect on their cash flow. Are you being affected or likely to be affected?

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Posted in Business Growth